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FAQs

Shopping

Do you have swatches available?
Yes, we do have swatches available for purchase. Swatches are about 5cm in size and can be purchased directly from each fabric page (bellow product description).
How can I filter by colour/weight?
You can use the “Filter by Colour” option on the left side of the website (Collection Page) to narrow down your selection. You can also filter by pattern, weight, design etc.
What is the width of your linen fabrics?
Most of our fabrics are 137-150cm wide, except for our wider width linen which is 275cm wide.
Do you have a physical store?
Unfortunately, we do not have a retail outlet, and our warehouse at Coffs Harbour is not open for visitors at this stage. We are an online-based store to save costs which we pass on to customers.
What fabrics do you sell?
We offer a wide range of linen fabrics, including 100%linen and linen blends. Our partner mills are certified with high quality and ethical standards, such as European Flax® Oeko- Tex® Standard 100 and SAI SA8000®
How can I get assistance if I need it?
We want to assure you that we are still available to assist you with any queries or concerns you may have. We invite you to email us at info@delinum.com.au or message us through our website chat function, and we will respond to your inquiry as soon as possible. As a small business, we have made the decision not to have telephone support services in order to reduce our running costs. We understand that this may cause some inconvenience, and for that, we sincerely apologise. Thank you for your understanding and continued support. We remain committed to providing you with the best possible service, and we look forward to hearing from you soon.

Linen

What is Linen?
Linen is a textile made from the fibres of the flax plant. Pure linen is luxurious, stronger than cotton and friendly to your skin.
Is linen a natural product?
Yes 100% pure linen is a natural product. Pure linen is bio-degradable and eco friendly too. de Linum only offers the best quality linen sourced from selected mills.
Why is linen expensive?
Making linen is laborious process and requires time and effort. Also, the demand for pure and premium linen around the world makes it expensive.
Does Linen require ironing?
Natural linen wrinkles easily and that is considered to be one of the features of pure flax linen.Ironing linen is an individual choice and if you have to , damp linen before ironing or use steam iron on a medium heat.
Does Linen shrink with washing?
Like any natural fabrics, linen tend to shrink a little for the first few washes. Normally garment makers wash linen prior to cutting fabric to reduce further shrinkage. Linen from de Linum only shrinks like 2-3% if any at all.

Payment

What Payment Methods Are Accepted?
We do accept Credit Cards and Debits Cards issues by Master Card, Visa, American Express. You also able to pay by using PayPal, Google Pay, Apple Pay and After Pay

Shipping & Returns

What Shipping Methods Are Available?
Your order will be delivered by Australia Post or any courier provider of our choice depending your location. We will use Australia Post to send the item to P.O. boxes or APO/FPO and overseas address
Do You Ship Internationally?
We do offer shipping to USA, Canada, New Zealand and rest of the world at this stage
How do I return an item?
For all returns, you will need to Contact us via email: info@delinum.com.au within 72 hours of product delivery.
What are your shipping details?
We ship all items from Coffs Harbour, NSW Australia - Shipping rates: From A$10 - Order processing time: 2-3 Days - Shipping speed 5-10 days within AU. Remote areas may take more time. - Shipping via Australia Post or CouriersPlease (Wholesale Orders) - Express Post available
Special instructions for seller

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